Shipping Policy

SHIPPING POLICY

Order Processing

Each order is handled with care to ensure quality and accuracy.

  • Please allow 1–3 business days for processing before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our standard delivery timeframe is 5–15 business days, depending on your location.

We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Once your order has been dispatched, you will receive an email with your tracking information.

Shipping Fees

We are pleased to offer free shipping on all orders, with no minimum purchase required.

Your order will be delivered directly to your door at no additional cost.

Order Placement

Placing an order is simple:

  1. Select your desired item and add it to your cart.
  2. Proceed to checkout and carefully review your shipping details.
  3. Choose your preferred payment method — all transactions are processed through a secure SSL-encrypted system.
  4. Once your order is complete, you will receive a confirmation email.

Delays & Availability

Delivery times may vary slightly due to:

  • Peak seasons
  • High demand
  • Unexpected global shipping delays

We are committed to delivering your order as quickly as possible and will keep you informed throughout the process.

Customer Care

For assistance or urgent inquiries, please contact our Customer Care team:

Email: info@mapleandmoore.com

We are always happy to help.

Shipping Insurance Policy

At MapleandMoore, we want every order to arrive safely and in perfect condition. That’s why we offer optional Shipping Insurance for extra peace of mind.

What’s Covered

When you add Shipping Insurance to your order, you are protected against:

Lost Packages

If your order is lost in transit or does not arrive, we will send you a free replacement.

Damaged Packages

If your package arrives damaged or opened, we will replace the affected items at no additional cost.

How It Works

  1. Add Shipping Insurance at checkout.
  2. If an issue occurs, contact us within 7 days of delivery (or expected delivery).
  3. Provide:
    • A photo (for damaged items), or
    • Tracking details (for lost items)
  4. Once approved, we will ship a replacement immediately.

What’s Not Covered

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages marked as delivered but lost, stolen, or taken by a third party
  • Delays caused by customs or the shipping carrier